At Divine Modex, we strive to provide a seamless and efficient delivery experience for all of our customers. Please review our Shipping Policy below for details on how we handle shipping, delivery times, and costs.

1. Processing Time

  • All orders are processed within 1–3 business days after receiving your order confirmation. Please note that orders are not processed or shipped on weekends or public holidays.
  • You will receive an email notification once your order has been shipped, including a tracking number for your convenience.

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and the total weight of your order. Delivery times vary depending on the shipping method and your location.

Domestic Shipping (Within [Your Country]):

  • Standard Shipping: Estimated delivery time is 5–7 business days.
  • Express Shipping: Estimated delivery time is 2–3 business days.

International Shipping:

  • We offer international shipping to select countries. Delivery times vary depending on the destination.
  • Standard International Shipping: Estimated delivery time is 10–15 business days.

Please note that delivery times are estimates and may vary due to external factors such as weather conditions, customs delays, or other unforeseen circumstances.

3. Free Shipping Offers

  • We offer free standard shipping on orders over [amount] within [your country]. Free shipping offers are automatically applied at checkout.

4. Order Tracking

Once your order is shipped, we will send you a tracking number via email. You can use this tracking number to check the delivery status of your package.

5. Customs, Duties, and Taxes

For international orders, please be aware that customs duties, taxes, or import fees may be charged once your package reaches the destination country. Divine Modex is not responsible for these additional charges, and they must be paid by the recipient. We recommend contacting your local customs office for more information.

6. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect shipping address or failure to collect the package, we will notify you. Reshipping the package will incur additional shipping charges.

7. Lost or Damaged Packages

We take great care in packaging and shipping your orders. However, if your package is lost or arrives damaged, please contact us immediately at [your email address] or [your phone number]. We will work with the shipping carrier to resolve the issue and, if necessary, offer a replacement or refund.

8. Changes to Shipping Address

If you need to make changes to your shipping address after placing an order, please contact us at [your email address] within 24 hours. We will do our best to accommodate your request, but we cannot guarantee that changes will be possible if the order has already been processed.

9. Contact Us

If you have any questions about our Shipping Policy or need further assistance, please contact us at:

  • Email: info@divinemodex.com