At Divine Modex, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we are here to help. Please review our Exchange and Return Policy below.

1. Eligibility for Returns

We accept returns on products that meet the following conditions:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging with all tags and labels intact.
  • Returns must be initiated within 14 days of receiving your order.

Certain items, such as custom-made products or items on clearance, may not be eligible for returns. Please check the product page or contact us for further information.

2. Return Process

To initiate a return, follow these steps:

  • Contact our customer service team at [email] or call us at [phone number] within 14 days of receiving your order.
  • Provide your order number and reason for the return.
  • We will provide you with detailed return instructions, including the return address.

Please note that the customer is responsible for the return shipping costs unless the return is due to a defective or incorrect item.

3. Exchanges

We offer exchanges if:

  • You received a damaged or defective item.
  • You wish to exchange your product for a different size, color, or item (subject to availability).

To initiate an exchange, follow the same process outlined in the Return Process section. We will ship the new item once the returned item is received and inspected. Please note that additional shipping fees may apply for the exchange.

4. Refunds

Once your return is received and inspected, we will notify you via email about the status of your refund. If the return is approved, we will process your refund to the original method of payment within 7–10 business days.

Non-Refundable Items:

  • Shipping charges (unless the item was incorrect or defective)
  • Custom or personalized products
  • Items marked as "final sale"

5. Late or Missing Refunds

If you haven’t received your refund within the specified time frame:

  • First, check with your bank or credit card provider, as refunds may take time to post.
  • If you still have not received your refund, please contact us at [email] for further assistance.

6. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost. Please provide us with photographic evidence of the damage to expedite the process.

7. Return Shipping

You are responsible for paying the shipping costs for returning your item unless it was incorrect or defective. Shipping costs are non-refundable.

8. Cancellations

Orders may be canceled within 24 hours of placing the order for a full refund. After 24 hours, cancellations are subject to our return policy.

9. Contact Information

If you have any questions about our Exchange & Return Policy, please contact us:

  • Email: info@divinemodex.com